Operations Analytics & Service Performance
After launch, the same operating model is reviewed through SQL, KPIs, service trends, and a 30/60/90-day management review.
View analytics →Commercial Operations | Projects | Business Systems
Turning operating problems into structured systems, measurable decisions, and controlled delivery.
An independent portfolio spanning software implementation, operations analytics, process improvement, and responsible AI adoption - grounded in a realistic service-operations scenario and supported by detailed project evidence.
Juniper Vale Home Services is a fictional company created for this portfolio. The business data used throughout the project is synthetic.
52functional and nonfunctional requirements
31configuration items
16,162migration records
60UAT cases
Project at a glance
One project, carried through the full implementation cycle.
The case starts with the operating problem and follows the work through launch and ongoing performance review.
01Initiatecharter, handoff, scope
02Discovercurrent state, pain points, root causes
03Designrequirements, rules, future state
04Configurefit-gap, roles, interfaces
05Migratemapping, quality, reconciliation
06ValidateUAT, defects, release
07Launchtraining, cutover, hypercare
08Operatecapacity, KPIs, improvement
Primary case
Field Service Implementation
Scheduling, dispatch, and service-readiness work from discovery through launch. The case includes requirements, configuration, data migration, UAT, training, cutover, hypercare, capacity, and inventory controls.
8discovery sessions
23fit-gap decisions
6initial UAT failures
47 / 47users role-ready before launch
AI-Enabled Service Operations
The final case looks at a narrow AI use case for service-exception notes, with human review, risk controls, evaluation, monitoring, and fallback.
View AI case →Project files
The working documents are available behind the case.
Charter, discovery, process maps, requirements, configuration, migration, UAT, training, launch, operating models, SQL, and analytical design are grouped by project stage.
Contact
Jeff Pursley
Woodstock, Georgia